DharFar

Privacy Policy

Last updated: July 29, 2026

DharFar Privacy Policy (Customer App)

1. Introduction

Welcome to DharFar

DharFar is an online food delivery platform that connects customers with restaurants and delivery partners. We value your privacy and are committed to protecting your personal information. Dhrafar developed under Launchly Software Pvt Ltd.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the DharFar mobile application, website, and related services.

By using DharFar, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

When you register or place an order, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Delivery Address
  • Profile Photo (optional)
  • Date of Birth (optional)

    • Location Information

    To provide delivery services, we may collect:

  • Current GPS Location
  • Saved Addresses
  • Delivery Locations

    • Location access is requested only with your permission.

    Order Information

    We collect information related to:

  • Restaurants ordered from
  • Food items ordered
  • Order history
  • Delivery instructions
  • Order value

    • Payment Information

    We may collect payment details including:

  • UPI Payment Status
  • Wallet Payment
  • Card Payment Token
  • Transaction ID

    • DharFar does not store your complete debit card, credit card, CVV, or UPI PIN.

    Payments are processed through secure third-party payment gateways.

    Device Information

    We may automatically collect:

  • Device Model
  • Operating System
  • Device ID
  • IP Address
  • App Version
  • Crash Reports
  • Network Information

    • 3. How We Use Your Information

    We use your information to:

  • Create and manage your account
  • Process food orders
  • Deliver your orders
  • Provide customer support
  • Improve our services
  • Verify your identity
  • Prevent fraud
  • Detect suspicious activities
  • Send OTP verification
  • Send order updates
  • Process refunds
  • Improve delivery accuracy
  • Personalize recommendations
  • Notify you about offers and promotions

    • 4. Location Permission

    DharFar uses your location to:

  • Show nearby restaurants
  • Calculate delivery charges
  • Assign delivery partners
  • Improve delivery accuracy
  • Display estimated delivery time

    • You can disable location permission through your device settings. Some features may not work properly if location access is disabled.

    5. Communications

    We may contact you through:

  • SMS
  • Phone Calls
  • WhatsApp (where applicable)
  • Push Notifications
  • Email

    • These communications may relate to:

  • OTP Verification
  • Order Confirmation
  • Delivery Updates
  • Customer Support
  • Promotional Offers (where permitted)

    • 6. Sharing Your Information

    We may share your information only with:

    Restaurant Partners

    To prepare your order.

    Delivery Partners

    To deliver your order.

    Payment Service Providers

    To process payments securely.

    Government Authorities

    Only when required by applicable law or legal process.

    We do not sell your personal information to third parties.

    7. Data Security

    We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.

    However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

    8. Data Retention

    We retain your information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

    • When no longer required, your information may be securely deleted or anonymized.

    9. Cookies and Similar Technologies

    Our website and app may use cookies or similar technologies to:

  • Remember your preferences
  • Improve user experience
  • Analyze traffic
  • Enhance security

    • You may control cookies through your browser settings where applicable.

    10. Your Rights

    Subject to applicable law, you may:

  • Access your personal information
  • Update your profile
  • Correct inaccurate information
  • Request deletion of your account
  • Withdraw marketing preferences
  • Contact us regarding privacy concerns

    • Some information may be retained if required by law.

    11. Children's Privacy

    DharFar is intended for users who are at least 18 years old or who use the service under the supervision of a parent or legal guardian.

    We do not knowingly collect personal information from children.

    12. Third-Party Services

    Our platform may use services provided by third parties such as:

  • Payment Gateways
  • Google Maps
  • Firebase
  • Analytics Services
  • SMS Providers
  • Push Notification Services

    • These providers have their own privacy policies, and we encourage you to review them.

    13. Account Deletion

    You may request deletion of your DharFar account through the app or by contacting customer support.

    Certain information may be retained where required by law, for tax, accounting, fraud prevention, or dispute resolution purposes.

    14. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time.

    Any changes will be published within the app or on our website with an updated "Effective Date."

    Continued use of DharFar after changes become effective constitutes acceptance of the updated Privacy Policy.

    15. Contact Us

    If you have any questions about this Privacy Policy, please contact us.

    DharFar

    Email: launchlysoftware@gmail.com

    Website: https://www.dharfar.com

    Customer Support: +91 9693318841

    Registered Office:

    Laheriasarai , Darbhanga , Bihar 846003

    India